Company Information
FRWRD Studio, LLC
Website: www.frwrd.studio
Email: hazel@frwrd.studio
Fulfillment Policy for Digital Products and Services
Digital Products (Templates, Resources, and Downloads)
For all digital products purchased via our website:
- Delivery: Digital products are available for download immediately after successful payment. You will receive a confirmation email with instructions to access your download.
- Format: All files are provided in digital format (e.g., PDF, .zip, .jpg).
- Support: For any issues accessing your download, please reach out to our support team at hazel@frwrd.studio.
Custom Services (Design, Website Development, SEO, Content creation)
For all custom projects:
- Project Initiation: Onboarding begins upon receiving the initial payment as per the agreed project proposal. You will receive a project timeline, including key milestones and delivery dates.
- Delivery Timeline: Final project delivery dates vary based on service scope. We will provide regular updates and access to deliverables as we reach each milestone.
- Revisions: Revision requests within the project scope are accommodated as specified in your contract. Out-of-scope changes may require additional fees, which we will communicate transparently in advance.
Billing and Payment Policy
FRWRD Studio, LLC processes payments securely either directly via Stripe or via third-party platforms, such as Dubsado, Thrivecart, and the like. All pricing, charges, and transactions are governed by the following terms:
- Accepted Payment Methods: Payments can be made via major credit or debit cards through our Stripe integration.
- Currency: All payments are processed in USD.
- Payment Security: Our payments are processed via Stripe, ensuring industry-standard security for all transactions.
- Payment Timing: Service-based projects require a deposit upfront, with the remaining balance due as outlined in the project proposal. Subscription-based services will be billed monthly unless otherwise specified.
Cancellation and Refund Policy
FRWRD Studio, LLC provides refunds and cancellations as per the guidelines below:
Digital Products
- Due to the nature of digital items, all sales of downloadable products (templates, resources) are final and non-refundable once purchased.
Custom Services
- Cancellations and Refunds on Services: If cancellation is requested 1 month or more before the project start date, the deposit (50%) will be refunded, and any future payments will be canceled. For cancellations made less than 1 month before the start date, deposit will NOT be refunded. Please note, this policy does not apply to packages secured/booked during promotional periods; those sales are final and non-refundable.
- Refunds on Services in Progress: Refunds for services already in progress are issued on a case-by-case basis. If a project is canceled, any work completed up to the point of cancellation is billable and non-refundable.
- Subscription Cancellations: For ongoing monthly services, cancellations take effect the following billing cycle. No partial refunds are given for mid-month cancellations.
Contact Information for Support and Inquiries
For any questions, support needs, or clarification regarding this policy, please reach out to us at hazel@frwrd.studio.